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Policies

Returns, refunds & cancellations

Last updated: 17 October 2026

Orders are currently on hold, so no orders are being delivered at present. This policy will apply once orders reopen.

1. Perishable products (CoMeatD chicken and other fresh items)

Fresh and perishable products cannot be returned once delivered. The only exception is a quality issue (for example, the product is spoiled, it is not what you ordered, or it is short in weight). Report the issue within [X] hours of delivery (time window: To be notified shortly). Send your order number and clear photos by WhatsApp, email headoffice@nemsics.org or phone +91 98641 84904.

After verification, the Society will arrange a replacement or a refund for the affected item.

2. Packaged products (ORIEN range, feed and supplements, partner products)

Damaged, defective, wrong or expired items can be reported within [X] days of delivery (time window: To be notified shortly). Please keep the product and its packing. Opened food products cannot be returned unless there is a quality issue. For partner (vendor) products, the seller handles the return, and the Society helps you as the platform.

3. Cancellations

You may cancel an order before it is dispatched, or before your delivery slot starts for fresh products, by contacting the desk. Orders that have already been dispatched cannot be cancelled. Perishables already prepared for your slot may not be cancellable: To be notified shortly.

4. Refunds

  • Approved refunds are made to the original payment method (UPI / card / net banking via Razorpay). For cash on delivery, refunds are made by bank transfer or UPI to an account you name.
  • Refund timeline after approval: To be notified shortly. Banks and payment providers may take additional time to credit the amount.
  • Delivery charges, if any, are refunded when the whole order is refunded because of our error.

5. Membership and vendor payments

Share subscription and admission charges are governed by the bye-laws. If a membership application is not accepted, the amount paid will be refunded as decided by the Society. Write to headoffice@nemsics.org with your reference number for any query.

6. Contact

headoffice@nemsics.org · +91 98641 84904 · WhatsApp. Unresolved issues: see Grievance redressal.