Grievance redressal
Last updated: 17 October 2026
If you have a complaint about an order, a product, a payment, your membership or the use of your personal data, please tell us. As required under the Consumer Protection (E-Commerce) Rules, 2020:
- we will acknowledge your complaint within 48 hours of receiving it; and
- we will try to resolve it within one month of receiving it.
Grievance Officer
Name: To be notified shortly
Designation: To be notified shortly
Email / phone: To be notified shortly
Until then, complaints are received at the head office: headoffice@nemsics.org · +91 98641 84904
NEMSICS Bhawan, Ashish Nagar, Tarajan, A.T. Road, Jorhat – 785001, Assam
How to complain
- Use the grievance form. You get a reference number (NEM-GRV-…) on screen and by email. You can also write to headoffice@nemsics.org.
- Include your name, mobile, order or reference number (if any), what happened and what you would like us to do. Attach photos or documents if helpful.
- Track your complaint on the status page with the reference number and your mobile number.
Information requests
Information Officer under section 106 of the MSCS Act, 2002: Kishore Chakraborty, Chief Information Officer, ciokishorechakraborty
If you are not satisfied
You may contact the National Consumer Helpline: call 1915 or visit consumerhelpline.gov.in. For personal data complaints, see our Privacy policy. For matters relating to a multi-State co-operative society, you may also approach the Central Registrar of Cooperative Societies.